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FREQUENTLY ASKED
QUESTIONS

  • For what stands PAFOM?
    Pretty simple! Put A Flame On Me Because each candle deserves to get lighted. (:
  • How can I contact PAFOM? (for informations,details of my order,special requests)
    At Pafom, we specialize in creating creative and individual candles that are not your ordinary candles. We are passionate about fulfilling your specific wishes to the best of our ability, although there may be times where it is not possible. If you want or need to contact us, then go to: Contact Us Go down Fill out the form
  • Which materials can I give PAFOM?
    A lot! We are thankful for all the mentioned materials to reuse and we are proud on you then, because also YOU fought against the throwaway behaviour! old wax (COLORED and NOT COLORED) wax rests from recipients recipients glass: Chocolate & Peanutbutter / Jam / Cherry / Prickels... glasses old Candle Glasses / Used Candle Glasses metal: Old and Used Candle Cans / Tealights For each offered material, you get some money. So it is worth it for everyone of us! You hesitate? Then fill out the Form at the Contact Us section
  • What can I expect in terms of delivery time when ordering from Pafom?
    As a 1-person company that's new on the market, we strive to deliver your products as quickly as possible, typically within 1 week. Before delivery, we will message you to confirm the details and ensure that you will be available to receive your order. While we cannot guarantee exact delivery dates, we work diligently to ensure that your items arrive promptly and securely. Thank you for choosing Pafom!
  • Do you deliver outside of Luxembourg? What are the delivery costs?
    Very Limited! We do exceptions for villages outside of the center of Luxembourg in a radius of 36 km. The minimum order price is then 30 €. Additional delivery costs are 5 € outside of Luxembourg, border of Luxembourg like Irrel,Germany or Arlon,Belgium count like Luxembourg so NO delivery costs.
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